Policy Information.
Cookie Policy
Last updated: 30 May 2025
This Cookie Policy explains how Adaptdefy Limited (“we”, “us”, or “our”) uses cookies and similar technologies when you visit or interact with our website at adaptdefy.com (the “Site”). It forms part of our Privacy Policy and helps explain what these technologies are, why we use them, and the choices you have.
What Are Cookies?
Cookies are small data files placed on your device or browser when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies do not harm your device.
Types of Cookies We Use
We use the following categories of cookies:
Essential Cookies
These are necessary for the Site to function and cannot be switched off. They include, for example, cookies that allow you to log into secure areas, use the shopping cart, or make use of payment services.
Performance and Analytics Cookies
These cookies collect information about how visitors use the Site, such as which pages are visited most often. They help us improve how our Site works and are often collected by tools such as Google Analytics and Shopify.
Functionality Cookies
These enable the Site to provide enhanced functionality and personalization, such as remembering your preferences. They may be set by us or by third-party providers.
Advertising and Targeting Cookies
These cookies track your browsing activity to deliver personalized ads on other websites. They may be set through our Site by advertising partners such as Meta (Facebook) and Google.
Third-Party Cookies
We may also use third-party cookies set by:
- Shopify: our ecommerce platform
- Google: for analytics and advertising
- Meta (Facebook/Instagram): for marketing and retargeting
- Other marketing platforms: to improve our ads and outreach
For details, please review their respective cookie or privacy policies.
Managing Cookies
You can control cookies by adjusting your browser settings. Most browsers let you:
- View what cookies are stored
- Block or delete cookies
- Set rules to allow or deny specific sites
Please note that disabling cookies may affect how the Site functions.
To manage advertising cookies, you can visit:
- Google Ad Settings: https://www.google.com/settings/ads/anonymous
- Facebook Ad Preferences: https://www.facebook.com/settings/?tab=ads
- Digital Advertising Alliance: http://optout.aboutads.info
Do Not Track
Our Site does not respond to "Do Not Track" browser signals due to limitations in industry standards.
Updates
We may update this Cookie Policy from time to time. The "Version" and "Updated" date at the top of this page reflect the latest version. Continued use of the Site indicates your consent to the use of cookies as described.
Contact
If you have questions about our Cookie Policy or data practices, please contact:
Email: support@adaptdefy.com
Post: Adaptdefy Limited, 13 Winchester Street, Lyttelton 8082, New Zealand
Version 2.0 - Updated 30 May 2025.
Previous versions available upon request.
Privacy Policy
Last updated: May 30, 2025
This Privacy Policy describes how Adaptdefy Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from adaptdefy.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Product Classification
Adaptdefy products are non-medical daily living aids and are classified under the General Product Safety Directive (2001/95/EC) and equivalent international regulations. They are not intended to diagnose, treat, or prevent any medical condition.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms, and protect our rights and users.
Information We Collect Directly from You
- Contact details (name, address, phone, email)
- Order information (billing, shipping, payment confirmation)
- Account security info (username, password, etc.)
- Shopping activity (items viewed or purchased, loyalty use)
- Customer support communications
You may choose not to provide certain info, but that may limit your access to some features.
Information We Collect Automatically
We automatically collect certain information about your device and usage through cookies and similar technologies. This may include:
- IP address, browser, network, device details
- Site interactions and referral source
More information is available in our Cookie Policy.
Information from Third Parties
We may obtain personal information from:
- Shopify (ecommerce platform provider)
- Payment processors
- Advertising/marketing partners
We treat all third-party data in accordance with this policy.
How We Use Your Personal Information
- To provide Services and fulfill your orders
- To communicate with you and offer support
- To improve and secure our Site and Services
- To comply with legal requirements
- For analytics and performance monitoring
- For marketing (based on your preferences and applicable law)
- Cookies and Tracking Technologies
We use cookies to:
- Power our Site
- Remember user preferences
- Enable analytics and performance tools
- Support advertising (with your consent)
You can adjust your cookie preferences via browser settings or opt-out links provided in our Cookie Policy. We do not respond to “Do Not Track” browser signals.
How We Disclose Your Personal Information
We may share your information with:
- Vendors and service providers (e.g., hosting, fulfillment, analytics)
- Business and marketing partners
- Legal authorities when required
- Affiliates and subsidiaries
- Parties in connection with a business transfer
We do not sell or use sensitive data to infer characteristics about you.
User-Generated Content
If you post reviews or other content on public parts of the Site, this information becomes accessible to others. We are not responsible for how others use publicly visible data.
Third-Party Sites and Links
Our Site may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing their policies before engaging with them.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from individuals under 16 years of age. Contact us if you believe a child has submitted data without consent.
Security and Data Retention
We implement reasonable safeguards to protect your data. However, no system is completely secure. We retain personal data only as long as necessary for:
- Fulfilling orders and providing services
- Meeting legal obligations
- Resolving disputes
- Maintaining business operations
- Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Request portability or restrict processing
- Withdraw consent
- Opt out of marketing communications
To exercise any rights, please contact us via the details below. We do not discriminate based on your rights choices.
International Data Transfers
Your data may be processed outside your home country, including in New Zealand, the US, and other jurisdictions. We rely on lawful mechanisms like Standard Contractual Clauses to ensure appropriate safeguards.
Complaints
If you’re unsatisfied with our privacy practices, you may:
- Contact us directly
- File a complaint with your local data protection authority
Accessibility and Inclusion
We are committed to accessibility and inclusion. If you encounter difficulties accessing our Site or Services, please contact us so we can assist.
Contact
For questions or to exercise your data rights, contact us:
Email: support@adaptdefy.com
Post: Adaptdefy Limited, 13 Winchester Street, Lyttelton 8082, New Zealand
For EU/UK residents, we are the data controller for your personal data.
Version 2.0 — Updated 30 May 2025. Previous versions available upon request.
Website T&Cs
Last updated: 30 May 2025
Overview
This website is operated by Adaptdefy Limited, a New Zealand Registered Company. Throughout the site, the terms “we”, “us” and “our” refer to Adaptdefy Limited. Adaptdefy Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence or have given us your consent to allow any of your minor dependents to use this site.
You may not use our products or services for any unlawful purpose or to violate any laws in your jurisdiction. All content and imagery on our website is protected by copyright, and you may not use, copy, or share it except for private and non-commercial use without our express permission in writing. You may not link to pages other than our homepage without our written consent.
Our products are designed as aids for daily living to support the independence and mobility of people with disabilities. In particular, Adaptdefy products are intended for use by wheelchair users and others with limited hand or upper body function. While not classified as medical devices, they are purpose-built to address the unique challenges of daily life for people with physical impairments.
We reserve the right to request that you remove any links to our site and to amend our linking policies at any time. By linking to our website, you agree to comply with these terms.
You must not transmit any worms, viruses, or destructive code. Any breach of these Terms will result in an immediate termination of your services.
Nothing in these Terms excludes or limits your statutory rights as a consumer under applicable laws in your country of residence, including protections under the New Zealand Consumer Guarantees Act 1993 and similar consumer legislation in other jurisdictions
Section 2 – General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
Your content (excluding credit card information) may be transmitted unencrypted across various networks and adapted to meet technical requirements. Credit card data is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our express written permission.
Headings in these Terms are for convenience only and do not affect their meaning or interpretation.
Our services may rely on third-party platforms for payments, logistics, analytics, or customer support. By using our site, you agree to the data handling practices of these providers, as described in our Privacy Policy.
This disclaimer does not affect any statutory guarantees under applicable consumer protection laws. For example, if your item is faulty or not as described, you may be entitled to a refund, replacement, or repair under consumer law
Section 3 – Accuracy, Completeness, and Timeliness Of Information
We do our best to provide accurate and current information on this site, but we do not guarantee that all content is complete, accurate, or up to date. The material provided is for general information only and should not be your sole basis for making decisions without consulting other, more reliable sources. Use of this site and its content is at your own risk.
This site may include historical information, which is provided for reference only and may no longer be current. We reserve the right to update or change content at any time, but we are not obligated to do so.
Product specifications, packaging, and features may change over time to reflect improvements or updates in manufacturing. Please refer to the product pages for the latest information.
Our website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites and do not endorse them. These sites may have different privacy policies and terms, which you should review before engaging with them.
You are responsible for monitoring changes to our site and ensuring that the information you rely on is current.
Section 4 – Modifications to The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. You agree to indemnify and fully compensate Adaptdefy Limited against any costs, claims, losses, and damages (including legal fees) incurred by or awarded against Adaptdefy Limited as a result of your misuse of the Service or your breach of these terms.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5 – Products Or Services
Some products or services may be available exclusively online and may be subject to limited quantities and return eligibility in accordance with our Shipping, Returns & Tax Policy.
We have made every effort to display products as accurately as possible, but we cannot guarantee how your device displays any colours.
We reserve the right to limit the sale of our products or Services to any person, region, or jurisdiction and to discontinue any product at any time. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
Some items may be sold as pre-orders, meaning they are out of stock or not yet available. We may collect full or partial payment at checkout. You may cancel a pre-order before it has shipped. Once shipped, our Shipping, Returns & Tax Policy applies.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Please refer to our Shipping, Returns & Tax Policy for details on global VAT, customs duties, and exemptions
Section 6 – Accuracy Of Billing And Account Information
We reserve the right to refuse any order placed with us. We may limit or cancel quantities purchased per customer or household. If we make a change to or cancel an order, we will attempt to notify you by email or phone. You agree to provide current and accurate information at all times.
Section 7 – Optional Tools
We may provide access to third-party or AI-powered tools to enhance your experience on our website. These tools are provided “as is” and “as available,” without warranties, representations, or guarantees of any kind.
We do not monitor, control, or assume responsibility for how these tools operate. Use of such tools is entirely at your own risk, and you should ensure you understand and agree to any separate terms offered by the relevant third-party provider.
Some tools, including AI-powered support chat, may offer guidance or information. This content is for general informational purposes only and must not be considered legal, financial, medical, or other professional advice. We do not accept liability for actions taken in reliance on this information.
We may add new tools or features to the website at any time. Unless otherwise stated, all new features will be subject to these Terms of Service.
Section 8 – Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 – User Comments, Feedback And Other Submissions
If you submit creative ideas, feedback, suggestions, proposals, reviews, or other materials (collectively, “Comments”), whether at our request or voluntarily, you agree that we may use, edit, copy, publish, translate, and distribute them in any medium, at any time, without restriction. We are not obligated to (1) keep any Comments confidential, (2) provide compensation, or (3) respond.
By submitting Comments, you grant Adaptdefy a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display the content for marketing, product development, or any other business purpose.
You must not post content that violates the rights of others, is unlawful, offensive, misleading, or harmful in any way. You are solely responsible for the content you submit and for ensuring it does not breach any laws or third-party rights. We reserve the right (but are not obliged) to remove content at our discretion.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 – Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee that use of our Service will be uninterrupted, timely, secure, or error-free. We also do not warrant that results from the Service will be accurate or reliable.
You agree that the Service may be modified, suspended, or discontinued at any time without notice.
All products and services are provided "as is" and "as available" unless otherwise stated. We disclaim all warranties, express or implied, including those of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by law, Adaptdefy and its affiliates, directors, employees, agents, contractors, suppliers, and licensors are not liable for any loss or damage of any kind—including direct, indirect, incidental, special, or consequential damages—arising from your use of the Service or products purchased through it, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow exclusions or limitations of liability for consequential or incidental damages. In those jurisdictions, our liability is limited to the maximum extent allowed by law.
Nothing in this section limits your rights under applicable consumer protection laws.
Section 14 – Indemnification
You agree to indemnify, defend and hold harmless Adaptdefy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 – Termination
These Terms remain in effect unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.
We may terminate or suspend your access to the Service at any time, without notice, if we reasonably believe you have breached these Terms or our Privacy Policy. Upon termination, you remain liable for any outstanding amounts owed up to the date of termination.
We reserve the right to restrict or block your access to the site or any part of the Service at our sole discretion.
The Service is provided free of charge, and to the fullest extent permitted by law, Adaptdefy Limited and its affiliated companies accept no liability for any direct, indirect, incidental, or consequential damages arising from your use of the Service or reliance on its content. This exclusion does not apply to liability for personal injury, death caused by negligence, fraud, or other obligations that cannot be excluded under applicable law.
Your sole remedy in the event of dissatisfaction with the Service is to stop using it.
Section 17 – Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 – Governing Law
These Terms and any separate agreements for our Services are governed by the laws of New Zealand. The New Zealand courts shall have non-exclusive jurisdiction over any dispute related to your use of the Service.
If any part of these Terms is found to be invalid or unenforceable, that part will be severed, and the rest will remain in full force and effect.
While New Zealand law governs these Terms, you may also have rights under the laws of your local jurisdiction, including consumer protections that cannot be excluded by contract.
Section 19 – Changes to Terms Of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 – Contact Information
Questions about the Terms of Service should be sent to us at info@adaptdefy.com
Version 3.0 - Updated 30 May 2025. Previous versions available upon request.
Last updated: 30 May 2025
This Cookie Policy explains how Adaptdefy Limited (“we”, “us”, or “our”) uses cookies and similar technologies when you visit or interact with our website at adaptdefy.com (the “Site”). It forms part of our Privacy Policy and helps explain what these technologies are, why we use them, and the choices you have.
What Are Cookies?
Cookies are small data files placed on your device or browser when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies do not harm your device.
Types of Cookies We Use
We use the following categories of cookies:
Essential Cookies
These are necessary for the Site to function and cannot be switched off. They include, for example, cookies that allow you to log into secure areas, use the shopping cart, or make use of payment services.
Performance and Analytics Cookies
These cookies collect information about how visitors use the Site, such as which pages are visited most often. They help us improve how our Site works and are often collected by tools such as Google Analytics and Shopify.
Functionality Cookies
These enable the Site to provide enhanced functionality and personalization, such as remembering your preferences. They may be set by us or by third-party providers.
Advertising and Targeting Cookies
These cookies track your browsing activity to deliver personalized ads on other websites. They may be set through our Site by advertising partners such as Meta (Facebook) and Google.
Third-Party Cookies
We may also use third-party cookies set by:
- Shopify: our ecommerce platform
- Google: for analytics and advertising
- Meta (Facebook/Instagram): for marketing and retargeting
- Other marketing platforms: to improve our ads and outreach
For details, please review their respective cookie or privacy policies.
Managing Cookies
You can control cookies by adjusting your browser settings. Most browsers let you:
- View what cookies are stored
- Block or delete cookies
- Set rules to allow or deny specific sites
Please note that disabling cookies may affect how the Site functions.
To manage advertising cookies, you can visit:
- Google Ad Settings: https://www.google.com/settings/ads/anonymous
- Facebook Ad Preferences: https://www.facebook.com/settings/?tab=ads
- Digital Advertising Alliance: http://optout.aboutads.info
Do Not Track
Our Site does not respond to "Do Not Track" browser signals due to limitations in industry standards.
Updates
We may update this Cookie Policy from time to time. The "Version" and "Updated" date at the top of this page reflect the latest version. Continued use of the Site indicates your consent to the use of cookies as described.
Contact
If you have questions about our Cookie Policy or data practices, please contact:
Email: support@adaptdefy.com
Post: Adaptdefy Limited, 13 Winchester Street, Lyttelton 8082, New Zealand
Version 2.0 - Updated 30 May 2025.
Previous versions available upon request.
Last updated: May 30, 2025
This Privacy Policy describes how Adaptdefy Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from adaptdefy.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Product Classification
Adaptdefy products are non-medical daily living aids and are classified under the General Product Safety Directive (2001/95/EC) and equivalent international regulations. They are not intended to diagnose, treat, or prevent any medical condition.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms, and protect our rights and users.
Information We Collect Directly from You
- Contact details (name, address, phone, email)
- Order information (billing, shipping, payment confirmation)
- Account security info (username, password, etc.)
- Shopping activity (items viewed or purchased, loyalty use)
- Customer support communications
You may choose not to provide certain info, but that may limit your access to some features.
Information We Collect Automatically
We automatically collect certain information about your device and usage through cookies and similar technologies. This may include:
- IP address, browser, network, device details
- Site interactions and referral source
More information is available in our Cookie Policy.
Information from Third Parties
We may obtain personal information from:
- Shopify (ecommerce platform provider)
- Payment processors
- Advertising/marketing partners
We treat all third-party data in accordance with this policy.
How We Use Your Personal Information
- To provide Services and fulfill your orders
- To communicate with you and offer support
- To improve and secure our Site and Services
- To comply with legal requirements
- For analytics and performance monitoring
- For marketing (based on your preferences and applicable law)
- Cookies and Tracking Technologies
We use cookies to:
- Power our Site
- Remember user preferences
- Enable analytics and performance tools
- Support advertising (with your consent)
You can adjust your cookie preferences via browser settings or opt-out links provided in our Cookie Policy. We do not respond to “Do Not Track” browser signals.
How We Disclose Your Personal Information
We may share your information with:
- Vendors and service providers (e.g., hosting, fulfillment, analytics)
- Business and marketing partners
- Legal authorities when required
- Affiliates and subsidiaries
- Parties in connection with a business transfer
We do not sell or use sensitive data to infer characteristics about you.
User-Generated Content
If you post reviews or other content on public parts of the Site, this information becomes accessible to others. We are not responsible for how others use publicly visible data.
Third-Party Sites and Links
Our Site may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing their policies before engaging with them.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from individuals under 16 years of age. Contact us if you believe a child has submitted data without consent.
Security and Data Retention
We implement reasonable safeguards to protect your data. However, no system is completely secure. We retain personal data only as long as necessary for:
- Fulfilling orders and providing services
- Meeting legal obligations
- Resolving disputes
- Maintaining business operations
- Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Request portability or restrict processing
- Withdraw consent
- Opt out of marketing communications
To exercise any rights, please contact us via the details below. We do not discriminate based on your rights choices.
International Data Transfers
Your data may be processed outside your home country, including in New Zealand, the US, and other jurisdictions. We rely on lawful mechanisms like Standard Contractual Clauses to ensure appropriate safeguards.
Complaints
If you’re unsatisfied with our privacy practices, you may:
- Contact us directly
- File a complaint with your local data protection authority
Accessibility and Inclusion
We are committed to accessibility and inclusion. If you encounter difficulties accessing our Site or Services, please contact us so we can assist.
Contact
For questions or to exercise your data rights, contact us:
Email: support@adaptdefy.com
Post: Adaptdefy Limited, 13 Winchester Street, Lyttelton 8082, New Zealand
For EU/UK residents, we are the data controller for your personal data.
Version 2.0 — Updated 30 May 2025. Previous versions available upon request.
Last updated: 30 May 2025
Overview
This website is operated by Adaptdefy Limited, a New Zealand Registered Company. Throughout the site, the terms “we”, “us” and “our” refer to Adaptdefy Limited. Adaptdefy Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence or have given us your consent to allow any of your minor dependents to use this site.
You may not use our products or services for any unlawful purpose or to violate any laws in your jurisdiction. All content and imagery on our website is protected by copyright, and you may not use, copy, or share it except for private and non-commercial use without our express permission in writing. You may not link to pages other than our homepage without our written consent.
Our products are designed as aids for daily living to support the independence and mobility of people with disabilities. In particular, Adaptdefy products are intended for use by wheelchair users and others with limited hand or upper body function. While not classified as medical devices, they are purpose-built to address the unique challenges of daily life for people with physical impairments.
We reserve the right to request that you remove any links to our site and to amend our linking policies at any time. By linking to our website, you agree to comply with these terms.
You must not transmit any worms, viruses, or destructive code. Any breach of these Terms will result in an immediate termination of your services.
Nothing in these Terms excludes or limits your statutory rights as a consumer under applicable laws in your country of residence, including protections under the New Zealand Consumer Guarantees Act 1993 and similar consumer legislation in other jurisdictions
Section 2 – General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
Your content (excluding credit card information) may be transmitted unencrypted across various networks and adapted to meet technical requirements. Credit card data is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our express written permission.
Headings in these Terms are for convenience only and do not affect their meaning or interpretation.
Our services may rely on third-party platforms for payments, logistics, analytics, or customer support. By using our site, you agree to the data handling practices of these providers, as described in our Privacy Policy.
This disclaimer does not affect any statutory guarantees under applicable consumer protection laws. For example, if your item is faulty or not as described, you may be entitled to a refund, replacement, or repair under consumer law
Section 3 – Accuracy, Completeness, and Timeliness Of Information
We do our best to provide accurate and current information on this site, but we do not guarantee that all content is complete, accurate, or up to date. The material provided is for general information only and should not be your sole basis for making decisions without consulting other, more reliable sources. Use of this site and its content is at your own risk.
This site may include historical information, which is provided for reference only and may no longer be current. We reserve the right to update or change content at any time, but we are not obligated to do so.
Product specifications, packaging, and features may change over time to reflect improvements or updates in manufacturing. Please refer to the product pages for the latest information.
Our website may include links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites and do not endorse them. These sites may have different privacy policies and terms, which you should review before engaging with them.
You are responsible for monitoring changes to our site and ensuring that the information you rely on is current.
Section 4 – Modifications to The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. You agree to indemnify and fully compensate Adaptdefy Limited against any costs, claims, losses, and damages (including legal fees) incurred by or awarded against Adaptdefy Limited as a result of your misuse of the Service or your breach of these terms.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5 – Products Or Services
Some products or services may be available exclusively online and may be subject to limited quantities and return eligibility in accordance with our Shipping, Returns & Tax Policy.
We have made every effort to display products as accurately as possible, but we cannot guarantee how your device displays any colours.
We reserve the right to limit the sale of our products or Services to any person, region, or jurisdiction and to discontinue any product at any time. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
Some items may be sold as pre-orders, meaning they are out of stock or not yet available. We may collect full or partial payment at checkout. You may cancel a pre-order before it has shipped. Once shipped, our Shipping, Returns & Tax Policy applies.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Please refer to our Shipping, Returns & Tax Policy for details on global VAT, customs duties, and exemptions
Section 6 – Accuracy Of Billing And Account Information
We reserve the right to refuse any order placed with us. We may limit or cancel quantities purchased per customer or household. If we make a change to or cancel an order, we will attempt to notify you by email or phone. You agree to provide current and accurate information at all times.
Section 7 – Optional Tools
We may provide access to third-party or AI-powered tools to enhance your experience on our website. These tools are provided “as is” and “as available,” without warranties, representations, or guarantees of any kind.
We do not monitor, control, or assume responsibility for how these tools operate. Use of such tools is entirely at your own risk, and you should ensure you understand and agree to any separate terms offered by the relevant third-party provider.
Some tools, including AI-powered support chat, may offer guidance or information. This content is for general informational purposes only and must not be considered legal, financial, medical, or other professional advice. We do not accept liability for actions taken in reliance on this information.
We may add new tools or features to the website at any time. Unless otherwise stated, all new features will be subject to these Terms of Service.
Section 8 – Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 – User Comments, Feedback And Other Submissions
If you submit creative ideas, feedback, suggestions, proposals, reviews, or other materials (collectively, “Comments”), whether at our request or voluntarily, you agree that we may use, edit, copy, publish, translate, and distribute them in any medium, at any time, without restriction. We are not obligated to (1) keep any Comments confidential, (2) provide compensation, or (3) respond.
By submitting Comments, you grant Adaptdefy a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display the content for marketing, product development, or any other business purpose.
You must not post content that violates the rights of others, is unlawful, offensive, misleading, or harmful in any way. You are solely responsible for the content you submit and for ensuring it does not breach any laws or third-party rights. We reserve the right (but are not obliged) to remove content at our discretion.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 – Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee that use of our Service will be uninterrupted, timely, secure, or error-free. We also do not warrant that results from the Service will be accurate or reliable.
You agree that the Service may be modified, suspended, or discontinued at any time without notice.
All products and services are provided "as is" and "as available" unless otherwise stated. We disclaim all warranties, express or implied, including those of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by law, Adaptdefy and its affiliates, directors, employees, agents, contractors, suppliers, and licensors are not liable for any loss or damage of any kind—including direct, indirect, incidental, special, or consequential damages—arising from your use of the Service or products purchased through it, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow exclusions or limitations of liability for consequential or incidental damages. In those jurisdictions, our liability is limited to the maximum extent allowed by law.
Nothing in this section limits your rights under applicable consumer protection laws.
Section 14 – Indemnification
You agree to indemnify, defend and hold harmless Adaptdefy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 – Termination
These Terms remain in effect unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.
We may terminate or suspend your access to the Service at any time, without notice, if we reasonably believe you have breached these Terms or our Privacy Policy. Upon termination, you remain liable for any outstanding amounts owed up to the date of termination.
We reserve the right to restrict or block your access to the site or any part of the Service at our sole discretion.
The Service is provided free of charge, and to the fullest extent permitted by law, Adaptdefy Limited and its affiliated companies accept no liability for any direct, indirect, incidental, or consequential damages arising from your use of the Service or reliance on its content. This exclusion does not apply to liability for personal injury, death caused by negligence, fraud, or other obligations that cannot be excluded under applicable law.
Your sole remedy in the event of dissatisfaction with the Service is to stop using it.
Section 17 – Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 – Governing Law
These Terms and any separate agreements for our Services are governed by the laws of New Zealand. The New Zealand courts shall have non-exclusive jurisdiction over any dispute related to your use of the Service.
If any part of these Terms is found to be invalid or unenforceable, that part will be severed, and the rest will remain in full force and effect.
While New Zealand law governs these Terms, you may also have rights under the laws of your local jurisdiction, including consumer protections that cannot be excluded by contract.
Section 19 – Changes to Terms Of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 – Contact Information
Questions about the Terms of Service should be sent to us at info@adaptdefy.com
Version 3.0 - Updated 30 May 2025. Previous versions available upon request.