Shipping, Returns & Tax Policy

Put simply, if you’re not completely happy with your purchase we’ll do whatever we can to make it better! 

Order Cancellation

If you wish to cancel your order please email info@adaptdefy.com as soon as possible. If your order has not yet been dispatched we will cancel it and arrange a refund. If it has already shipped, you will have to send it back to us at your cost and the Exchange and Refund Eligibility conditions below will apply.

LapStacker Refunds

If for some reason you are not happy with your LapStacker we offer you a full refund within 14 days after the delivery date.

LapStacker Gift Card Refunds

If you purchased a LapStacker gift card and the person you’re giving the gift to cannot for good reason use the gift card, i.e they cannot fit the LapStacker to their wheelchair, you are welcome to a refund. Simply send an email to info@adaptdefy.com with the details and proof of purchase and we will refund the original purchaser. This offer is valid for 45 days after the purchase date.

Warranty Returns

Please see our LapStacker Warranty & Disclaimer policy for details.

Exchange and Refund Eligibility

To be eligible for a return or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging. Proof of purchase is required.

Exchange and Return Process

Please contact us in the first instance and we will provide return shipping details. You will be responsible for paying the shipping costs for returning the item. 

Once we have received your returned item we will inspect it and email you to notify you if the return/exchange has been accepted or rejected.

We may, in our sole discretion, offer a partial refund for items not in their original condition, or if they are damaged or incomplete in some way.

If the refund is approved, your refund will be processed within 20 working days, and a credit will be automatically applied to your credit card or original payment method based on these terms:

1. If your exchange is for a product that is a higher price than your original purchased product, you will need to pay the price difference before your exchange product is sent to you;

2. a product that is a lower price than your original purchased product, you will be refunded the price difference (less any additional shipping costs) in line with the process set out above.

Late or Missing Refunds

Processing times vary. Please check with your payment provider before contacting us. If you’ve done that and you still have not received your refund yet, please contact us at info@adaptdefy.com.

Shipping Policy

Adaptdefy endeavours to ship items within 2 working days of receiving your order. If your order does not arrive within 28 days please contact info@adaptdefy.com.

We deliver our packages from third-party warehouse and logistics providers who wil provide real time package tracking.

Shipping Time Estimates

Shipping times are unpredictable and variable. Please expect longer delivery times in peak seasons (Christmas, bigger sales periods, etc…). We appreciate your patience. The times below are estimates only.

Economy Shipping: (3-7 working days)

Expedited Shipping (2-4 working days)

Adaptdefy will not be responsible for any delays caused by tariffs, surcharges, or other delays on sending your order to your country of residence. If there is a delay caused by an event outside our control that is brought to our attention, we will contact you as soon as possible to let you know of the delay.

Taxes

Depending on where you hang your hat, you may end up paying local taxes and/or duties plus an admin fee when your package arrives. Adaptdefy accepts no responsibility for paying such taxes/duties. We don’t pretend to have intimate or extensive customs knowledge of the entire world, and even though we’ll work hard to avoid your package experiencing problems, we can’t and don’t take any responsibility for any dealings with your country’s customs service.

The good news is, many countries make disability products like LapStacker exempt from import duty. Local taxes vary greatly.

Below are some examples of tax situations in various markets. Please note, we do not accept responsibility for the accuracy of this information and recommend you do your own homework.

United States

No import duty on the LapStacker. Local state sales taxes apply.

Canada

There is often duty on goods imported into Canada as well as local sales taxes. 

For local and federal sales tax this is a good place to look at the rates. https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

United Kingdom

20% VAT is payable unless you are eligible for ‘zero rated VAT’

The product prices displayed on our website do not include VAT as many of our customers are either eligible for ‘zero rated VAT’ or live outside of the UK & EU. 

Australia

No import duty on the LapStacker

10% GST may be charged on purchases

New Zealand

No import duty on the LapStacker

15% GST is charged on purchases

 Tax, Shipping, Currency, and Return Policy – updated 12 Dec. 2023