Delivery times vary based on your location and the shipping option you choose, typically ranging from 3 to 7 business days, though delays may occasionally occur.

You can view available shipping options and estimated delivery times during checkout.

Detailed delivery information will also be included in your confirmation email.

For more information, you can view our shipping policy or check estimated delivery times here.

For more details on New Zealand funding click here.

For more details on Australia funding click here.

We are currently working to understand if insurance in other countries will also pay for LapStacker. Please share any information with us.

We are not currently registered with the US Department of Veterans Affairs. If you need your purchase to be funded through the VA, please explore our local dealers in the USA, which you can view here.

No, Medicare does not cover LapStacker, as it is classified as an aid for daily living rather than durable medical equipment (DME). However, alternative funding options may be available, such as private insurance, Medicaid waivers, Veterans Affairs (VA) benefits, or state-based disability programs.

We recommend checking with your insurance provider, Medicaid office, or disability support program to explore funding options. If you need documentation for an application, feel free to contact us.

We ship the LapStacker from multiple locations to ensure the best customer experience.

Our logistics partners are based in China, the USA, Australia, New Zealand, and the UK.

Please note that logistics can be challenging, and occasional shipping or manufacturing delays may occur. We greatly appreciate your patience.

For more information, you can view our shipping policy or check estimated shipping times here.

VAT is not directly included in our listed prices. However, for European customers, our shipping partner in China uses their IOSS number to cover VAT, helping to avoid additional fees.

Please note that if you select an express shipping method, VAT will be charged separately by the shipping company

You can ask our AI agent by clicking the chat bubble on the bottom right, or reach out to us through our contact page and we'll be happy to assist you.

With its tensioned, retractable, straps, LapStacker is simple and intuitive to both install and use.

You pull the straps over the item(s) you’re carrying, clip the magnetic assist buckles together and roll with confidence.

When not in use, it tucks away discretely by your side.

LapStacker has finger loops to aid in pulling the straps over your lap. This is particularly useful for those with reduced hand function, for example if you have quadriplegia (tetraplegia).

Also, the buckles have a built in magnet that guides the two sides together, so all you have to do is get them close and they’ll join like magic.

We have customers with a C5 injury that can use it and family, friends and carers also love to use it, even if you can't manage it on your own.

If for some reason it doesn’t work for your level of function you can send it back for a refund.

You can ask our AI agent by clicking the chat bubble on the bottom right, or reach out to us through our contact page and we'll be happy to assist you.

LapStacker is designed to fit most wheelchairs. See our fitting check page to see which one is right for you.

LapStacker comes with a detailed step by step installation guide and is designed to be installed in under 5 minutes.

Of course, if you get stuck, we’re here to help, so please contact us.

LapStacker Flex weighs less than a can of soda, which is approx. 11 oz. (300g)

LapStacker XD for power wheelchairs weighs approx. 21 oz. (600g).

LapStacker is designed to work with many different types of brakes. The key factor is clearance. Please refer to our fitting guide and installation guides to check what clearance is needed. If you still have questions, please contact us.

LapStacker Flex is designed to fit wheelchairs with widths ranging from 12" to 22". For wheelchairs wider than this, a mounting strap extension will be needed. For more information, please refer to our fitting guide.

The short answer is yes. Both LapStacker Flex and LapStacker XD are designed to be installed and removed easily, but you will still need to check that the install location and clearance is suitable for the LapStacker to fit on the other wheelchair. More details can be found in our fitting guide or full installation guides.

This depends on the type of device you have and how the brackets mount to your wheelchair. See our fitting guide or installation guide to check the options you have and the clearance required. If you're still not sure, contact us and we'll be happy to assist.

The LapStacker Flex strap attachment system is secured to the chair well and doesn't slip. It uses adhesive velcro in combination with tension straps to prevent it moving forward or rotating around your chair.

The bonus is that if you want to take it off when travelling, on a plane for instance, to prevent damage this can be done in under 10 seconds. Just unclip the top and bottom tension straps and pack it away. 

LapStacker is designed in New Zealand.

We looked at many different manufacturing locations and decided on balance that China was the best choice.

We chose our manufacturing partners very carefully after flying to China where we visited many factories. You can watch part our trip on YouTube here.

The magnets in the buckles are more than strong enough to guide the two sides together. Then, once the straps are under tension, which happens automatically, the buckles latch together mechanically.

Yes the straps are latex free. They are made of nylon. They are not stretchy, the tension is created by a spring inside a retractor. 

We're so glad you asked. There are many reasons which we list here.

LapStacker is more than just a strap. It’s a meticulously designed solution to enhance the lives of wheelchair users. While the price may seem high at first glance, understanding the extensive development process, advanced features, and the substantial value it brings makes it clear that LapStacker is well worth the investment. We dive into this in more detail here if you are interested.

If your LapStacker XD strap has jammed, it's likely that the strap has twisted and jammed the locking mechanism. The remedy is to remove the cover from the Retractor housing and unjam it as shown in this video. click here

Watch video here

You can ask our AI agent by clicking the chat bubble on the bottom right, or reach out to us through our contact page and we'll be happy to assist you.

Yes. The LapStacker is not designed or warranted to withstand excessive force such as bodyweight being applied to its components.

It is also important not to release the system and let it retract freely without restraint, as this can cause sudden retraction and may lead to wear or damage over time.

Please do not lift or move a wheelchair by the LapStacker straps, as this may cause damage.

Always follow the usage guidelines in the installation guide for best performance and longevity.

For more details on what is covered and excluded under warranty, please refer to our policy here.

The LapStacker is not designed or tested for use in environments below -15°C (5°F) or above 45°C (113°F). Use outside of this temperature range is at your own risk and may void the product warranty.

LapStacker comes with a 12-month limited warranty covering defects in materials and workmanship under normal use. The warranty does not cover damage caused by accidents, misuse, or use outside the guidelines provided in the installation guide. You can view the full policy here.

You can ask our AI agent by clicking the chat bubble on the bottom right, or reach out to us through our contact page and we'll be happy to assist you.