Delivery times vary based on your location and the shipping option you choose, typically ranging from 3 to 7 business days, though delays may occasionally occur.

You can view available shipping options and estimated delivery times during checkout.

Detailed delivery information will also be included in your confirmation email.

For more information, you can view our shipping policy or check estimated delivery times here.

We ship from multiple locations to ensure the best customer experience.

Our logistics partners are based in China, the USA, Australia, New Zealand, and the UK.

Please note that logistics can be challenging, and occasional shipping or manufacturing delays may occur. We greatly appreciate your patience.

For more information, you can view our shipping policy or check estimated shipping times here.

VAT is not directly included in our listed prices.

For our UK customers: A 20% VAT is applicable unless you qualify for ‘zero-rated VAT.’ Our product prices displayed on the website do not include VAT, as most customers qualify for zero-rated VAT.

For European customers, for orders under €150, VAT will be collected at the point of sale and handled under our IOSS (Import One-Stop Shop) account.

 For orders over €150, VAT may be included in the order price or may be applied upon import by the courier company. 

Please check your cart during checkout for details and final pricing, or contact support@adaptdefy.com for more information. Please note that if you select an express shipping method, VAT will be charged separately by the shipping company

It is unlikely that our wheelchair bags will be covered.

However, if you are pursuing a claim, please do not hesitate to reach out if you need any information to support the claim.

We are not currently registered with the US Department of Veterans Affairs. If you need your purchase to be funded through the VA, please explore our local dealers in the USA, which you can view here.

You can ask our AI agent by clicking the chat bubble on the bottom right, or reach out to us through our contact page and we'll be happy to assist you.

That depends on your installation.

When installed under your seat with no sag in the straps, it will sit flush and stable whether you're pushing hard, going over kerbs, or navigating rougher terrain.

If there is sag in the Velcro straps, there is likely some movement when in motion.

Our underseat bags are designed to have a limited effect on your balance. They are designed to sit under your seat and at the centre of gravity, causing minimal disruption to your balance or movement.

However, it is important to note that any weight added to your chair or stored in your bag may have an effect on your balance and ability to push.

Yes. Undo the Velcro straps and it's off. Just as easy to put back on. Good if you're folding your chair for transport or just want it out of the way.

Our underseat bags can be accessed from a seated position.

For smaller items, you may be able to reach between your legs and retrieve the item.

For larger items, you may need to move your legs to be able to open and access the bag.

We have not found a maximum capacity for our bags yet. Capacity will depend largely on your installation and use case.

Worth keeping in mind that anything you put in the bag adds to the overall weight of your chair - so pack what you need, not everything you own.

None.

The bag attaches with strong adjustable Velcro straps. No tools or chair modifications, required.

Most people have it fitted in under one minute.

That depends on the size of your laptop. Please refer to the dimensions to check if your laptop will fit.

The bag is not padded, so we would recommend a protective sleeve be used to protect your device.

We have increased the size of the front pocket from the original version one, after hearing feedback that customers with larger phones (eg: iPhone Max) were unable to store their phone in the front pocket.

You can view the dimensions of the bag on the product page.

Yes, the zips have finger pulls allowing those with limited hand function to acsess the bag.

You can ask our AI agent by clicking the chat bubble on the bottom right, or reach out to us through our contact page and we'll be happy to assist you.

The interior lining wipes clean in seconds. A damp cloth is all you need for most spills. For the exterior, spot clean with a damp cloth and mild detergent. Don't machine wash.

No, we do not recommend machine washing your wheelchair bag.

The fabric and structure are best kept clean with a damp cloth. Machine washing can damage the material and degrade the Velcro straps over time.

Yes. Our bags are made from water-resistant fabric that protects your belongings from rain, spills, and everyday use.

They are not waterproof for submersion or prolonged exposure to very heavy weather. But it handles the kind of weather and daily use wheelchair users actually deal with.

No, our bags are not insulated or padded.

However, the generous capacity means you can likely fit other smaller bags that are padded or insulated in your bag.

You can ask our AI agent by clicking the chat bubble on the bottom right, or reach out to us through our contact page and we'll be happy to assist you.